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The Amazon HR phone number is 1-888-892-7180. This connects you to the Employee Resource Center (ERC), Amazon’s central HR support team. This guide covers every way to reach HR, the best time to call, what each contact method handles, and exactly what to do when the phone line does not work.
What Is the Amazon HR Phone Number?
The main Amazon HR contact number is:
Amazon ERC Phone Number: 1-888-892-7180
This line connects you to the Amazon Employee Resource Center (ERC) the HR support hub for current employees, former staff, seasonal workers, and new hires going through onboarding.
The ERC handles most HR-related questions in a single call. If your issue needs a specialist, the ERC agent transfers you to the right team.
Additional Amazon HR numbers:
| Department | Phone Number |
|---|---|
| Amazon ERC (main HR line) | 1-888-892-7180 |
| Amazon corporate HR | 1-206-922-0880 |
| The Work Number (employment verification) | 1-800-367-5690 |
| Amazon customer service (not HR) | 1-888-280-4331 |
Important: 1-888-280-4331 is Amazon’s customer service line, not HR. Use 1-888-892-7180 for all employee and HR-related calls.
Who Can Call the Amazon HR Number?
The ERC line serves these groups:
- Current Amazon employees: warehouse, corporate, remote, delivery, and seasonal workers
- Former employees: for W-2 requests, benefits questions, and reference letters
- New hires in onboarding: for offer letter issues, start date changes, or background check status
- Third-party background check companies: should use The Work Number instead (see the employment verification section below)
Job applicants who have not yet received an offer: Amazon prefers you use the Amazon Jobs portal or contact the recruiter listed in your application email rather than the ERC line.
Best Time to Call Amazon HR
Call between 10am and 11am PST, Monday to Friday. This window gives you the shortest wait times.
Avoid these busy windows:
- Monday mornings (post-weekend backlog)
- Friday afternoons (pre-weekend rush)
- The first week of each month (payroll queries spike)
ERC phone hours: Monday to Friday, 6am to 6pm PST
MyHR portal hours: Available 24/7 online
If you call outside business hours, use the Amazon A to Z app or the MyHR portal for self-service answers on pay, leave, and benefits.
What Is the Amazon PXT Team?
Amazon calls its HR department PXT People Experience and Technology. This is Amazon’s internal name for HR. You will see PXT mentioned in job listings, internal documents, and the A to Z app.
PXT manages:
- Hiring and onboarding
- Pay and benefits administration
- Employee relations and workplace issues
- Leave of absence approvals
- Internal transfers and promotions
When you call 1-888-892-7180, you reach the ERC team, which sits inside PXT. For serious workplace concerns, such as a safety complaint, discrimination issue, or HR escalation, ask the ERC agent to transfer you directly to a PXT specialist or your site’s HR business partner.
What Issues Can the Amazon HR Department Help With?
The ERC handles a wide range of employee concerns:
Pay and tax documents
- Paycheck errors or missing direct deposit
- W-2 and tax form requests
- Pay stub access
Leave and time off
- Leave of absence (LOA) requests and status
- FMLA (Family and Medical Leave Act) inquiries
- Vacation, PTO, and sick time balances
- UPT (Unpaid Time) questions
Benefits
- Health insurance enrollment and changes
- Life insurance and disability coverage
- Employee assistance program (EAP) access
Onboarding and employment
- Offer letter and start date questions
- Background check status
- Employment verification for banks or landlords
- Reference letter requests
Other Ways to Contact Amazon HR
Amazon A to Z App
The A to Z app is the fastest contact method for current Amazon employees. Download it from the App Store or Google Play using your Amazon employee login.
Inside the app you can:
- Chat with HR support directly
- Check your pay stubs and schedule
- Submit leave requests
- Update your direct deposit details
- View your benefits and coverage
Use the A to Z app before calling the ERC line most issues resolve faster through the chat function than over the phone.
Email Amazon HR
For written HR inquiries, use these email contacts:
| Purpose | |
|---|---|
| General employee HR issues | erc@amazon.com |
| Amazon Jobs support (applicants) | amazon-jobs-support@amazon.com |
| Site-specific HR (see format below) | [buildingcode]-hr@amazon.com |
Contact HR at Your Specific Amazon Building
Every Amazon warehouse and fulfillment center has a local HR contact. Use this email format to reach them directly:
[building-code]-hr@amazon.com
Examples:
- Workers at TPA1 in Florida email: tpa1-hr@amazon.com
- Workers at LAS5 in Las Vegas email: las5-hr@amazon.com
- Workers at JFK8 in New York email: jfk8-hr@amazon.com
Find your building code on your employee badge or inside the A to Z app under “My Info.” This local contact often responds faster than the general ERC line for site-specific issues like schedule changes, badge problems, or manager conflicts.
How to Verify Amazon Employment
Third parties, banks, landlords, mortgage lenders, background check companies, should not call the ERC line for employment verification. Amazon routes all verification requests through a dedicated service.
Use The Work Number:
- Website: theworknumber.com
- Phone: 1-800-367-5690
- Amazon employer code: 10155
The Work Number gives instant, automated employment and income verification 24 hours a day, 7 days a week. No need to contact an HR agent.
If the background check company asks for a contact name or email: Give your direct manager’s email, or write “The Work Number theworknumber.com” in the contact field. The verification company will handle the rest.
Employees: You can also check what data The Work Number holds on you. Visit theworknumber.com, log in as an employee, and request your own employment data report. This is free and available under data protection rights.
How to Protect Your Personal Information
Scammers sometimes pose as Amazon HR agents and call or email employees. Protect yourself:
- Only call the official ERC number: 1-888-892-7180. Do not call numbers from Google searches, social media posts, or unofficial sites without verifying them first.
- When HR calls you, they ask you to verify your identity, they do not ask for your full Social Security number, password, or banking details over the phone.
- Never share your A to Z login credentials with anyone, including someone who claims to be from HR.
- If a call feels wrong, hang up and call 1-888-892-7180 yourself to verify.
FAQ
The Amazon HR phone number is 1-888-892-7180. This connects you to the Employee Resource Center (ERC), which handles payroll, benefits, leave, and most HR questions.
No. The ERC phone line runs Monday to Friday, 6am to 6pm PST. However, the MyHR portal and A to Z app stay available 24/7 for self-service support.
Call between 10am and 11am PST on a Tuesday, Wednesday, or Thursday for the shortest wait times. Avoid Monday mornings and Friday afternoons.
PXT stands for People Experience and Technology, Amazon’s internal name for its HR department. PXT manages hiring, pay, benefits, and employee relations across all Amazon sites.
Use The Work Number at theworknumber.com or call 1-800-367-5690 with Amazon employer code 10155. This service provides instant, automated verification 24/7.
Yes. Current employees can email erc@amazon.com for general HR issues. For site-specific questions, use the format [buildingcode]-hr@amazon.com, such as tpa1-hr@amazon.com for TPA1 in Florida.
Former employees can call 1-888-892-7180 for W-2 requests, benefits information, and other post-employment questions. For employment verification only, use The Work Number.
Quick Reference: Amazon HR Contact Summary
| Contact method | Best for | Available |
|---|---|---|
| ERC phone: 1-888-892-7180 | Pay, leave, benefits, onboarding | Mon–Fri, 6am–6pm PST |
| A to Z app (HR chat) | Fast self-service and chat support | 24/7 |
| MyHR portal | Benefits, pay stubs, leave requests | 24/7 |
| erc@amazon.com | Written HR questions | Business hours |
| [code]-hr@amazon.com | Site-specific issues | Business hours |
| The Work Number: 1-800-367-5690 | Employment verification only | 24/7 |
Final Word
Call Amazon HR at 1-888-892-7180 between 10am and 11am PST on a weekday for the fastest response. For pay stubs, schedule changes, and leave requests, use the A to Z app it resolves most issues faster than a phone call. For employment verification, go straight to theworknumber.com with employer code 10155.
Bookmark this page, Amazon HR contact details update periodically, and this guide stays verified throughout 2026.
