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Whether you’re a current employee, former staff member, or job applicant, getting in touch with Amazon Human Resources (HR) can sometimes feel like navigating a maze. With over 1.5 million employees worldwide, Amazon operates on a vast scale and so does its HR department.
In this blog post, we’ll guide you through how to contact Amazon HR, what phone numbers and resources are available, and when it’s best to use them.
What Is the Amazon HR Phone Number?
If you’re trying to reach Amazon’s HR team directly, the most commonly used number is:
Amazon HR Phone Number: 1-888-892-7180
This line connects you to the Amazon Employee Resource Center (ERC) a central HR support team available to assist employees with a wide range of concerns, from payroll and time off to benefits and job verification.
Availability:
ERC is typically available 24/7, especially for Amazon fulfillment center employees.
Who Can Call the Amazon HR Number?
The Amazon HR phone number is intended for:
- Current Amazon employees (corporate, warehouse, remote, seasonal)
- Former employees (seeking tax documents, benefits info, etc.)
- Job applicants (with onboarding issues or needing HR contact)
- Employment verification services (using appropriate channels)
💡 Tip: If you’re a job applicant and haven’t yet been hired, Amazon prefers you use the Amazon Jobs portal or contact through email rather than the HR number.
What Issues Can the Amazon HR Department Help With?
The HR support team can help with questions like:
- Direct deposit or paycheck issues
- W2 and tax document requests
- Leave of absence (LOA) and FMLA inquiries
- Vacation, sick time, and PTO balances
- Benefits and insurance coverage
- Onboarding status and offer letters
- Job verification for banks or landlords
Other Ways to Contact Amazon HR
Besides the ERC phone line, you can reach Amazon HR via:
1. Amazon A to Z App (for employees)
This internal app gives employees direct access to:
- HR support chat
- Pay and schedule info
- Leave requests
- Career tools and resources
2. Email Contacts
Some HR-related inquiries may be handled by email, especially for specialized teams:
- Amazon.jobs inquiries: Amazon-jobs-support@amazon.com
- Corporate HR contact (not publicly listed – use internal portals if employed)
3. Employment Verification
For verifying Amazon employment status, third parties should use The Work Number:
- Website: www.theworknumber.com
- Amazon Employer Code: 10153
Protecting Your Personal Info
When calling Amazon HR or ERC:
- Be ready to verify your identity (employee ID, last 4 digits of SSN, etc.)
- Never share your password or login credentials over the phone
- Use the official numbers or apps only avoid third-party “HR services” claiming to represent Amazon
Final Thoughts
Reaching Amazon’s HR department is fairly straightforward if you have the right information. Whether you’re an employee with a question about your paycheck or a new hire stuck in onboarding, the Amazon HR phone number (1-888-892-7180) is your best starting point.
For the fastest results, use the A to Z app if you’re already part of the Amazon team or visit the Amazon.jobs site for applicant support.
